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Quality and Safety

The Joint Quality and Patient Safety Team in Cannock Chase CCG works alongside South East Staffordshire and Seisdon Peninsula CCG and Stafford and Surrounds CCG to ensure that safe, effective and high quality health services are commissioned and delivered for our population. It is responsible for delivery of the pdf Quality Strategy (386 KB) .

The team works to promote a culture of openness and transparency where mistakes are learnt from and where a culture of service improvement is influenced across the health and social care community. As such, the team places the needs of people at the centre of all that it does and works hard to ensure that we learn from people's experiences of care.

What is Quality?

Quality is at the heart of the CCG's values and we make it a priority to maintain a focus on high quality care and patient outcomes.

Quality within health and social care is usually looked at in three parts: Patient Experience, Patient Safety and Clinical Effectiveness.

Raising and responding to concerns

NHS Health Education England have developed two education and training films that aim to raise awareness on the importance of raising concerns, build confidence amongst staff on how to do so and equip managers with the knowledge, skills and confidence to respond adequately, timely and safely.

Patient Experience

Patient experience is central to ensuring that the services we commission are informed by patients' views and that these are used to develop services to meet the needs of our population.

To this effect, patient feedback and engagement is at the heart of all the programmes of work at the CCG and there are a number of key initiatives and reports that are used to collate patient experience, and identify where this can be improved.

All Care providers are expected to carry out patient experience surveys and act on responses to improve the services that they provide. It is now normal practice for 'Patient Stories' to be used to help Trust Boards to understand how it feels to receive healthcare services. This information is monitored by the CCG alongside compliments and complaints and public opinions which have been placed on internet sites such as and Care Opinion.

Patient Safety

The guiding principle of Patient Safety is "No Avoidable Harm, No Avoidable Death".

Harm occurs if a patient's health or quality of life is negatively affected by any aspect of their interaction with health care. In other words - 'anything' that you would not want to happen to you or your relatives while receiving care. This might include the development of a pressure ulcer, a slip, trip or fall in a healthcare setting or a hospital acquired infection.

A Patient Safety Incident is any unintended or unexpected incident which could have or did lead to harm for one or more patients receiving NHS care.

A Serious Incident is defined nationally as an incident that occurred in relation to NHS-funded services and resulted in significant harm, allegations of abuse, or in rare cases, death. These incidents prompt an in-depth investigation to understand the root cause(s) and to inform the development of actions and changes to practice which will prevent further incidents from occurring. These are reviewed and monitored through Clinical Quality Review Meetings (CQRM) between Cannock Chase CCG and our Provider organisations.

Clinical Effectiveness

The monitoring of the efficient and effective use of resources is an important element of the CCG function and drives the need for continual improvements in patient care. Our Providers are managed and monitored, in a number of ways including:

  • Announced and unannounced clinical quality assurance visits
  • Regular clinical meetings to discuss quality and safety issues
  • Working with providers to ensure the best care and pathways are in place for our patients
  • Sharing National Reports and implementing relevant learning into local practice
  • Celebrating and sharing good practice
  • Using National and local clinical audits to improve practice
  • Ensuring adherence to NICE Quality Standards and Guidelines
  • CQUIN Schemes (Commissioning for Quality and Innovation schemes) - to secure improvements in quality of services and better outcomes for patients where weaknesses in services have been identified.

Sign Up to Safety

Cannock Chase Clinical Commissioning Group (CCG) has signed up to the Sign up to Safety Campaign. The campaign was launched in June 2014 by the Secretary of State for Health. Its mission is to strengthen patient safety in the NHS and make it the safest healthcare system in the world.

The Secretary of State for Health set out the ambition of halving avoidable harm in the NHS over the next three years, and saving 6,000 lives as a result. This is supported by a campaign that aims to listen to patients, carers and staff, learn from what they say when things go wrong and take action to improve patient's safety helping to ensure patients get harm free care every time, everywhere. It champions openness and honesty and supports everyone to improve the safety of patients.


South Staffordshire Clinical Commissioning Groups (CCGs) believe that safeguarding children and vulnerable adults is everyone's responsibility, irrespective of whether they work directly with children and vulnerable adults. We have a duty to ensure that children's and vulnerable adults' wellbeing is safeguarded and promoted.

South Staffordshire CCGs are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all employed staff to share this commitment.

The Safeguarding Team is hosted by South East Staffordshire and Seisdon Peninsula CCG on behalf of all CCGs in south Staffordshire.

You can find out more about safeguarding and what to do if you are concerned on the Staffordshire Cares website.